CigHub

Refund Policy

Clear guidelines for refunds and returns

Policy Overview

At CigHub, we stand behind our products and service. However, due to the nature of tobacco products and international shipping regulations, our refund policy is limited to specific circumstances.

1General Policy

All Sales Are Final

Once your order is placed and payment is processed, all sales are considered final. We do not offer refunds for change of mind, incorrect orders, or dissatisfaction with products.

2Customs Seizure Exception

When Refunds Are Available

We will provide a full refund or replacement shipment if your order is seized by customs authorities, provided you can supply proper documentation.

Required Documentation:

  • • Official customs seizure notice
  • • Government-issued documentation of confiscation
  • • Proof of attempted delivery or seizure notification

3Chargeback Policy

Strictly Prohibited

Initiating a chargeback through your bank or credit card company is strictly prohibited and will result in:

  • • Immediate account termination
  • • Blacklisting from future purchases
  • • Potential legal action for fraud

Please contact us directly to resolve any issues before considering other options.

4How to Request a Refund

Step-by-Step Process

  1. 1Contact our customer service team at tobaccolifenet@gmail.com
  2. 2Provide your order number and detailed explanation
  3. 3Submit required documentation (for customs seizure claims)
  4. 4Allow 3-5 business days for review and response

5Processing Time

Approved refunds will be processed within 5-10 business days and returned to your original payment method. Cryptocurrency refunds may take longer depending on network conditions.

Questions About Refunds?

Our customer service team is here to help. Contact us at: tobaccolifenet@gmail.com

Please include your order number and detailed description of your issue for faster assistance.